Voiceops.com 

Sales coach with AI

What to do with Voiceops.com?

“Voiceops is a call analysis platform that uses automatic learning to help companies analyze and improve sales and service calls. Here is how it works:

1. Browse call recordings: Voiceops connects to your existing telephony system and analyze call recordings to identify trends and improvement opportunities.

2. Transcription and analysis: Voiceops uses voice recognition technology to transcribe saved calls. He then uses automatic learning to analyze these transcriptions and identify important models. He can for example identify if an agent has mentioned a special promotion, confirmed the customer's payment information, or has respected certain compliance directives.

3. Reports and visals: Voiceops then provides detailed reports on these models. He can for example show which percentage of calls each agent has successfully closed, or how many calls have not complied with certain compliance directives. These reports can help managers better understand the performance of their team and identify improvement opportunities.

4. Coaching: In addition, Voiceops can also offer specific coaching suggestions for each sales or service agent. These suggestions are based on the analysis of the previous calls of the agent, and can help improve their future performance.

In short, Voiceops serves as a precious tool to improve the quality of sales and service calls, providing valuable information on calls and helping to improve training and coaching of agents. »»